FAQ/Help - ProAudioDVDs.comProAudioDVDs.com ']); })(); window._fbq = window._fbq || []; window._fbq.push(['track', 'PixelInitialized', {}]); &ev=NoScript" />

FAQ/Help

Frequently Asked Questions

What’s the difference between a Shipped DVD and Instant Access?
In terms of the content, both are identical. The DVD format is a standard DVD that you can play on your TV or computer. The Instant Access is the same content streamed instantly on your computer.

How long do I have access to the Instant Access?
Forever!  I’m not sure about 50 years from now…but we have been in business for over 20 years and when you purchase online access, you can view that title 24 hours a day for as long as you want.

How long until I get my DVD?
DVDs are shipped within one business day. Expected service times are as follows…
USA Addresses: USPS First Class Mail Mail (2-6 days)
International Addresses: International Air Mail (10-15 business days)

Do you ship to my Country?
Probably.  We ship to over 60 countries all over the World. With flat rate shipping you can order an unlimited number of DVDs all for a single shipping fee of $12.95.  Please scroll to the bottom of this page for a complete alphabetical listing of the countries we ship to.

If your country is not on the list, you are of course able to purchase the online viewing option.

Do you provide tracking information?
No. US Mail does not provide Tracking numbers for the services we use. We do not currently ship using overnight carriers such as FedEx or DHL.

How do I access my Instant Access Tutorials I bought?
Go to the My Account tab and log in if necessary. Once logged in you will see a listing of the Online Instant Access Tutorials you have purchased. If you don’t see any recent purchases, log out…then back in to refresh your listings.

My DVD is damaged, how can I replace it?
If your DVD was damaged in shipping, please contact us and we’ll arrange a replacement to be sent out to you.

How do I contact you?
Through the Contact Us tab

Complete List of Countries we ship to:
Argentina
Australia
Austria
Bahrain
Belarus
Belgium
Brazil
Bulgaria
Canada
Chile
China
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
England
Estonia
Finland
France
Germany
Gibraltar
Greece
Greenland
Hong Kong
Hungary
Iceland
Ireland
Israel
Italy
Japan
Liechtenstein
Lithuania
Luxembourg
Malta
Mexico
Montenegro, Republic Of
Netherlands
New Zealand
Norway
Poland
Portugal
Qatar
Romania
Saudi Arabia
Serbia, Republic Of
Singapore
Slovak Republic
Slovenia
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
United States
Vatican City

If your country is not on the list, you are of course able to purchase the online viewing option.